Ī major area where chatbots have long been used is in customer service and support, such as with various sorts of virtual assistants. Chatbots can also be designed or customized to further target even more specific situations and/or particular subject-matter domains. simulating human conversation, in the case of chatbots).
Such examples reflect the recent practice of such products being built based upon broad foundational large language models that get fine-tuned so as to target specific tasks or applications (i.e. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.Īs of 2022, the field has gained widespread attention due to the popularity of OpenAI's ChatGPT (using GPT-3 or GPT-4), released in 2022, followed by alternatives such as Microsoft's Copilot (which uses OpenAI's GPT-4) and Google's Bard. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. A chatbot (originally chatterbot ) is a software application or web interface that is designed to mimic human conversation through text or voice interactions.
